Delivery times are estimates please check the table below for timeframe that claims are eligible for delayed parcels as per the delivery service selected
Shipping Options
We use the following methods below to ship our orders:
- Royal Mail - Tracking at https://www.royalmail.com/track-your-item
- ParcelForce - Track your parcels at https://www.parcelforce.com/track-trace
- DHL - Track Orders at https://www.dhl.com/gb-en/home/tracking.html
- DPD - Track orders at https://www.dpd.ie/tracking
Shipping Cost
We offer free delivery on all UK orders over £40, however, we appreciate customers from the Highlands and Islands contacting us first if they are placing a large order. If you cannot find your country in the options list please contact us for a shipping cost. Please note that all items are subject to availability and while we make every effort to ensure your item is in stock, there may be rare occasions when we will be unable to process your order in the normal time scale. In this unlikely event, we will contact you to advise the estimated delivery date and should this be unacceptable, we will be happy to issue a refund for you. Delivery times are estimates and the postal delivery system is out of our control. We will only offer postage/item refunds after the courier/delivery company that your item was sent with confirms that it is lost.
Late delivery items are compensated only if compensation is eligible from the delivery company.
| SERVICE | DELIVERY TIME | PRICE INCLUDED VAT | Claim Eligable (Items are not replaced or refund until after this time) |
| Royal Mail 24 | 1 - 2 working Days Approx | Free over £40 | After 9 Working Days from dispatch |
| Royal Mail Tracked 24 Signed | 1 - 2 Working Days | £4.25 | After 8 Working Days from dispatch |
| UK Next day delivery - Order before 1pm Mon-Thurs | Next Working Day | From £7.95 | After 2 Working Days from dispatch |
| DPD UK Next Day | Next Working Day | £21.60 | After 3 Working Days from dispatch |
| DHL Express UK | 1-2 Working Days | £11.50 | After 5 Working Days |
| DPD UK On the Road | 2 Working Days | £14.50 | After 5 Working Days |
| DPD ROI - Please shop on www.proactivehealthcare.ie | Next Working day if no delays | £12.80 | After 3 Working Days |
| DHL Express ROI - Please shop on www.proactivehealthcare.ie | 1 -2 Working Days | From £11.50 | After 5 Working Days |
| Northern Ireland 24 hour courier (order before 12pm) | Next working day | From £6.95 | After 2 Working Days from dispatch |
| DPD EU - Please shop on www.proactivehealthcare.eu | 3-8 Days depending on Zone | From £17.80 | After 14 Days |
| Priority Post ( ROI & Switzerland Only) - Please shop on www.proactivehealthcare.eu | ROI Approx 2 days - Switzerland Approx 5 working days | From £9.50 | After 14 Working Days from dispatch |
| EU Express Courier (Holidays in your country must be taken into consideration when choosing this service and they do not deliver weekends. Delivery times are an estimate.) Please shop on www.proactivehealthcare.eu | Normally 1-2 Days but can be 3 working days or more | From £25.00 | After 10 Working Days from dispatch |
| Rest of the World | Approx 8 -12 working days | From £14.00 | After 21 Working Days from dispatch |
No Orders ship on the following days due to service providers holidays -
New Years Day
St Patricks Day (17th March or following Monday if it falls on a Weekend)
Good Friday
Easter Monday
Early May Bank holiday
Spring Bank Holiday
12th & 13th July (or following Monday & Tuesday if it falls on a Weekend)
Summer Bank Holiday (End of August)
25th & 26th December (or following Monday/Tuesday if it falls on a Weekend)
Orders will be dispatched the next working day AFTER these non service days
